Home Furniture Customer Experience Benchmark

It’s safe to say that the coronavirus pandemic has changed the digital world as we know it. As online shopping continues to become the norm for millions of consumers worldwide, online shoppers are becoming all the more digitally savvy. They expect nothing but fast loading times, engaging experiences, and simple to use navigation. This is where the crucial part of the conversion puzzle, user experience, comes into play.

Bulldog have assessed and ranked 99 home furniture retailers against 38 unique user experience benchmarks. From customer-centricity to convenience offered, these benchmarks help to highlight best-in-class websites, commonalities amongst brands, and other interesting insights.

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