Privacy policy

1. PURPOSE OF THIS NOTICE

This Privacy Notice describes how we collect and use personal data about you, in accordance with the UK GDPR and the Data Protection Act 2018.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purposes of Data Protection Regulation, we act as a data controller for our clients who deal directly with us, and as joint-controllers and processors for clients where we work on behalf of a third party

2. ABOUT US

Bulldog Digital Media Limited (Company No.07949694) is a digital marketing company based in South-east England.

Our registered address is 1st Floor County House, 100 New London Road, Chelmsford, Essex, United Kingdom, CM2 0RG

We are registered with the Information Commissioner’s Office as a data controller, registration number is ZB031400.

3. HOW WE COLLECT YOUR PERSONAL DATA

We obtain personal data about you, for example, when:

you request a proposal from us in respect of the services we provide;
you engage us to provide our services and also during the provision of those services;
you contact us by email, telephone, post or social media (for example when you have a query about our services);
we obtain your details via the internet. (Subject to Article 14 UK GDPR)

4. THE KIND OF INFORMATION WE HOLD ABOUT YOU

The information we hold about you may include the following:

Your personal details, such as your name, job title;
Contact information including email and phone number;
Business information including postal and billing address;
Banking details;
Details of any services you have received from us;
Our correspondence and communications with you;
Information about any complaints and enquiries you make to us;

5. HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU

To provide the service we have been contracted to provide;
To maintain customer relationships, communicate with our customers, and avoid conflicts of interest;
To understand customer requirements and make information available regarding our services
To contact you in response to the communications you have directed at us;
To manage and develop our business and operations;
To meet legal and regulatory requirements;
To gauge website user interest and to enhance future website user experiences.

6. WHY DO WE PROCESS INFORMATION?

We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:

Contract – We may process your personal data for purposes necessary for the performance of our contract with you and to comply with our legal obligations.
Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so.
Legitimate Interests – We may use and process some of your personal information where we have legitimate business grounds for doing so. Under privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
- to enable you to access and use our website and other digital tools we may provide as part of our service;
- to communicate with you about our service or make information available regarding services offered by us;
- to improve our website.

7. DATA RETENTION

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration:

the requirements of our business and the services provided.
any statutory or legal obligations (for example 6 years +1 for HMRC).
the purposes for which we originally collected the personal data.
the lawful grounds on which we based our processing.
the types of personal data we have collected.
the amount and categories of your personal data; and
whether the purpose of the processing could reasonably be fulfilled by other means.

8. CHANGE OF PURPOSE

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose. Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.

9. DATA SHARING

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.

Which third-party service providers process my personal data?

All of our third-party service providers are required to take appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions. These are:

We may also need to share your personal data with a regulator or to otherwise comply with the law.

10. TRANSFERRING PERSONAL DATA OUTSIDE THE UK

In the course of the provision of our services we may transfer data to countries or international organisations outside of the United Kingdom. This may, for example, be to clients or third parties who provide support services to us. Where information is transferred, it may be to a country in respect of which there is an adequacy decision from the UK. We make sure that the personal data that we collect from you will be transferred to, and stored at/processed outside of the UK, under lawful model contracts for the transfer of personal data to third countries (i.e. Standard Contractual Clauses).

11. DATA SECURITY

We have put in place appropriate organisational and technical measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees’ contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

All of our staff have received Data Protection training annually.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

12. RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

You have the rights under the data protection laws in relation to your personal data including:

Request access to your personal
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data
Request restriction of processing of your personal data.
Request the transfer of your personal data to you or to a third party.
Withdraw consent

Please email us at [email protected] to request a Data Subject Access Request if you wish to exercise any of these rights.

Please Note. The subject access request will, in most cases, not require a fee and will be responded to within 1 calendar month. The company will require proof of identification before handing over any personal information.

13. COMPLAINTS

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact our Privacy Officer. (See details below)

Alternatively, you can make a complaint to the Information Commissioner’s Office:

Report a concern online at https://ico.org.uk/concerns/
Call 0303 123 1113
Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. CONTACT US

If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our Privacy Officer:

Phone: 01702 315377
Email: [email protected]